Unable to Play The Game
Although Full House Casino is a free-to-play game, players may not be able to play certain slot machines as they are required to reach a specific level to unlock them. For more information about level-up, please read this article. If you are unable to play an unlocked slot machine or a table game, here are some common reasons.
- The server is not responding.
- The server shuts down.
- The server is undergoing maintenance.
- Unstable or weak network connection.
What can I do?
Before submitting a troubleshooting request, you may try to perform these actions:
- Check your internet connection: Ensure that you have a stable and reliable internet connection. Poor internet connectivity can affect the app's functionality.
- Update the app: Make sure that you have the latest version of the Full House Casino app installed on your device. Outdated versions may have compatibility issues or bugs that prevent gameplay.
- Clear app cache: Clearing the cache for the Full House Casino app can help resolve any data-related issues. You can usually do this in your device's settings under the "Apps" or "Storage" section.
If the issue continues, please submit a ticket for troubleshooting. Our Customer Support team will do everything we can to assist you further and help resolve the issue promptly. Please have your User ID and user name ready to expedite the process.