My Chips or GEMs Were Deducted Mistakenly

Chips or GEMs Balance Issues

In most cases, your balance of chips and GEMs should always be up to date and reflected instantly and correctly. Occasionally, users may notice deductions in their chips or gems due to the following reasons.

1. System error occurs such as display issues.

2. System data delay.

3. The server shuts down or undergoes maintenance during gameplay.

4. When the game undergoes a reset because of server issues or re-installing the app, a different account may be signed in or created (guest account).

5. The player signs in with another account.

6. Unstable or weak network connection.

What action can be taken?

1. Reboot your device.

2. Re-connect or switch to another network.

3. Sign out and sign in with your account.

4. Re-install the app (Make sure you have linked your account with a social platform before re-installing the app).

5. Submit a ticket for troubleshooting.

For further assistance, please reach out to Customer Support. Please have your User ID and user name ready to expedite the process.