Purpose of Server Maintenance
At Full House Casino, we conduct regular maintenance to ensure a smooth and enjoyable gaming experience. During these maintenance periods, our team focuses on resolving bugs and technical issues to optimize the game. Players will not be able to sign in and access the game.
How long does server maintenance take?
The duration of maintenance typically ranges from 30 to 60 minutes, depending on the scale. Occasionally, it may extend to 2 hours, although this is rare. Once the maintenance is completed, players will be notified through push notifications as well as social media.
How do I know when the server Is under maintenance?
To keep our users informed, we prioritize announcing server maintenance through push messages, social media, and other channels. This ensures our community can plan their gaming accordingly. We aim for transparency and strive to provide timely information to our players. Maintenance is scheduled during less busy periods and kept short to minimize impact. Thank you for your patience and understanding as we aim to deliver the best gaming experience possible.
What happens if maintenance begins while I'm playing?
If server maintenance starts during your gameplay, your progress and data may be impacted, possibly resulting in the loss of items and data. It's advised to avoid signing in and playing the game close to maintenance time. If you experience any loss of game progress or data, please contact Customer Support with your User ID and username for assistance.