Rewards Were Not Delivered or Delivered Incorrectly
If you did not receive the rewards you were supposed to or received an incorrect amount after winning a game, it may be caused by a few reasons.
1. Balance display problem: On certain occasions, a delay or malfunction in updating the balance after reward delivery may mislead players into thinking they didn't receive their reward or received an incorrect amount.
2. Unstable network: Data transfer and communication may be affected or interrupted, when the network connection is weak, unstable, or interfered.
3. System error: Malfunctions in the game system or other technical issues, such as server downtime, may result in rewards being undelivered or delivered incorrectly.
Before troubleshooting the issue, you may consider taking the actions below:
1. Be patient: Wait for a reasonable amount of time to see if the rewards are credited to your account.
2. Restart the app: Sometimes, problems could be resolved after restarting the app, as this can refresh the game and reestablish a stable connection with the server.
3. Reboot your device: Occasionally, a simple device restart can help resolve minor glitches or issues. Try restarting your device and checking if the rewards appear afterward.
4. Check for updates: Make sure that your game is updated to the latest version. Developers often release updates to address bugs and improve gameplay. Updating the game might resolve any reward-related issues.
If the problem persists, please submit a ticket for troubleshooting. Rest assured, our Customer Support team will do everything we can to assist you further and help resolve the issue promptly. Please have your User ID and user name ready to expedite the process.