Why aren’t rewards sent to me after watching an ad?
Upon watching a rewarded ad, free coins or other in-game items are supposed to be credited to the player’s account. However, there can be instances that prevent the proper reflection of these free rewards.
- Unstable network connections.
- Malfunction from ad providers.
- Other technical issues.
What action can be taken?
- Reboot your device.
- Re-connect or switch to another network.
- Sign out and sign in with your account.
This should help resolve the problem and ensure that the free rewards are accurately reflected in your balance.
If the problem persists, please submit a ticket for troubleshooting. Our Customer Support team will do everything we can to assist you further and help resolve the issue promptly. Please have your User ID and user name ready to expedite the process.