How Do I Request a Refund For My Purchase?

Everything You Need to Know About a Refund Request

We understand that sometimes purchases of game products don’t go as planned. When that happens, we’ll help you request a refund. Please be aware that refunds are generally issued based on specific criteria. It's important to note that submitting a refund request does not guarantee approval, particularly if the request does not meet the necessary criteria.

 

Examples of Criteria for a Refund Request

• A payment was made but the item was never received.

• An incorrect item or amount was received.

• The item disappeared or the amount was deducted due to a technical error or server issues. 

• The item has not been consumed or used.

We suggest reaching out to our support team for assistance before initiating a refund request, as we may be able to help resolve your issue directly.

Please be mindful that frequent or abusive refund requests within a short period may lead to restrictions or suspension of your game account. 

 

To request a refund for an in-app purchase, follow these steps:

For Android Device:

1. Open Google Play Store.

2. Tap on the Profile in the top-right 

3. Tap on "Payments & Subscriptions".

4. Tap on “Budget and History”

5. Select the item you purchased and want to request a refund for.

6. Select “Report a  Problem” and choose the appropriate reason from the list provided.

7. Wait for confirmation from the Google Play Store.

It's important to note that Google Play Store's refund policy states that you can request a refund within 48 hours of purchase for most apps and games.  

 

For iOS Device:

1. Launch the “App Store” app.

2. Tap on your “Profile”.

3. Go to “Purchase History”.

4. Look for the purchased item you want to request a refund.

5. Tap on "Report a Problem".

6. Select the reason for requesting a refund.

7. Follow the instructions to submit your refund request. 

8. Provide any necessary details or explanations to support your request.

9. Wait for the response from Apple's customer support team.

Please note Full House Casino does not have the ability to process refunds for iTunes App Store transactions since purchases made are through the iOS payment platform.

Apple support team will review your request and determine if a refund can be issued according to Apple's refund policy. It's important to provide accurate information and follow the guidelines provided during the refund request process.

For further assistance, please reach out to Customer Support. Please have your User ID and user name ready to expedite the process.