Get Help with an Item That Hasn't Arrived
Have you recently made a purchase within Full House Casino but haven't received the items you expected? Don't worry, you're not alone. Sometimes, technical glitches or delays can occur that prevent purchased items from appearing immediately in your account.
Here's what you can do to resolve this issue:
1. Check Your Purchase History
Start by reviewing your purchase history within the game app. Look for the transaction related to your recent purchase and verify the details, including the items you were supposed to receive.
2. Restart the App
Sometimes, simply restarting the game app can help refresh your account and trigger the delivery of purchased items. Close the app completely and then reopen it to see if the items appear.
3. Contact Customer Support
If restarting the app doesn't work, submit a troubleshooting request to us directly. Explain the situation clearly, providing details such as the date and time of your purchase, the amount spent, and the items you were expecting.
4. Provide Proof of Purchase
Be prepared to provide proof of your purchase, such as a purchase number*, receipt, purchase date and time, or confirmation email from the app store (e.g., Apple App Store, Google Play Store). This will help expedite the resolution process.
*We may not be able to verify and proceed with your request if a valid purchase number is not provided.
5. Be Patient and Persistent
Resolving issues with in-game purchases may take some time. Stay patient and follow up with customer support if necessary. Keep any communication or reference numbers provided by customer support for future inquiries.
6. Avoid Repeated Purchases
While waiting for the issue to be resolved, refrain from making additional purchases of the same items to avoid duplicate transactions.
For further assistance, please reach out to Customer Support. Please have your User ID and user name ready to expedite the process.